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FAQ

Orders

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

How can I track my package (U.S. domestic)?

There are two (2) ways to check the tracking information available for your package:

(1) In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door. You can also enter your tracking number on 17TRACK. 17TRACK is the most powerful and inclusive package tracking platform. It enables you to track over 170+ postal carriers for registered mail, parcel, EMS and multiple couriers for customers in 220 countries.

(2) Depending on the shipping method selected you may visit DHL or USPS and enter the tracking number that was emailed to you directly on the carrier’s website. If you face tracking difficulties please also try your tracking number on the CAINIAO

We would like to provide you with multiple websites to track your package. Due to COVID-19, logistics can take time to update on certain websites. Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from one of our worldwide warehouses.

How can I track my package (international)?

There are two (2) ways to check the tracking information available for your package:

(1) In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door. You can also enter your tracking number on 17TRACK. 17TRACK is the most powerful and inclusive package tracking platform. It enables you to track over 170+ postal carriers for registered mail, parcel, EMS and multiple couriers for customers in 220 countries. (Note: The local carrier will be provided in the details of your tracking information.)

(2) Depending on the shipping method selected you may visit DHL and enter the tracking number that was emailed to you directly on the carrier’s website. If you face tracking difficulties please also try your tracking number on the CAINIAO

We would like to provide you with multiple websites to track your package. Due to COVID-19, logistics can take time to update on certain websites. Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from one of our worldwide warehouses. 

I placed an order, but never received an order confirmation email.

If you do not receive an email from HABIT within a few hours of placing your order, be sure to check your personal Spam and Junk folders. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your HABIT account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Friendly Customer Care team via the Easy Form.

I placed an order, but haven't seen any movement from HABIT. What's going on?

Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays). 

Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our friendly Customer Care team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

Why was my order cancelled?

There are several reasons why your order may have been cancelled:

(1) The item(s) sold out. 

(2) There is a delay in replenishment for your item(s).

(3) We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order. If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

Product

Do you have a HABIT size guide?

We sure do lovely! However, our sizes depend on the specific product (e.g. based on cut, design, style, fabrics, function, technical specifications etc.). As we collaborate with designers from across the globe and because our HABIT Fam' is very international, we endeavour to do justice to each product and accommodate all you lovelies. Thus, we provide detailed sizing and fit information on each product page. 

I'm in love with an item, but its out-of-stock. What can I do and how often do you restock?

Good news! We get new items daily and often restock our most popular items. 

Helpful Hint: Act quickly when you find a style, size, or color you like! Due to the high-demand, international collaboration, and sustainable fashion nature of our business, we, unfortunately, can never guarantee that an item will be restocked.

Do you carry plus sizes?

Depends on the item! Please check out the sizing details for the item! 

What are the inseams for your leggings?

Most HABIT women's bottoms have an inseam of 31-34” depending on the cut and style.

Please visit the fit and sizing details for the particular item for more info.

What are Final Sale items?

All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

Bodysuits, undergarments, beauty products, cosmetics, accessories are considered Final Sale and non-returnable.

Note: Should you choose to return a Final Sale item, HABIT reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Shipping

How do I know if my package has shipped and on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our worldwide Distribution Centers you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Have your tracking number? Check the status of your shipment here.

Do you ship internationally?

HABIT is proud to service our rapidly growing HABIT Fam' from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Our website will default US Dollars on the checkout page.

In some instances, delivery may be delayed depending on your country's customs. HABIT and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as HABIT does not cover additional customs fee charges. HABIT is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our friendly Customer Care team via the Easy Form

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

I received a damaged item. What do i do?

To report a damaged item, please use the following process:

1) Contact our friendly Customer Care team via the Easy Form.

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

Easy Returns

Returns made simple

HABIT's Easy Form can only be used to return items purchased online at www.hab-t.com.

All returns will be refunded via store credit in the form of an E-Gift Card code, in accordance with our Returns Policy.

You will be responsible for covering the shipping costs to return your item(s). However, depending on your country, we may be able to provide prepaid return shipping labels. Please contact us via the Easy Form to find out.

Items must be sent back within 30 days of the delivery date.

Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

Items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.

Please allow 5-7 business days for us to process your return once it is received by our worldwide Distribution Centers.

HABIT is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

How long does the returns process take?

Returns are processed within 5-7 business days after your item(s) are delivered to our worldwide Distribution Centers. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us.

Please hold on to your return tracking number for your records.

Once your return has been processed, you will be issued store credit in the form of a HABIT E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.

During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit for your return, please contact our friendly Customer Care team via the Easy Form with your Order Number and the name of the item(s) returned along with one of the following:

- Proof of postage/return postage receipt

- A return tracking number

Can I exchange an item?

Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

I am an international customer and I want to return an item.

We appreciate our entire HABIT Fam' around the globe for purchasing with us!

Should you choose to return, HABIT does not provide prepaid return labels and you will be responsible for covering the shipping costs. Please contact us via the Easy Form with required information in accordance with our full Online Return Policy, and we provide you with one of our Distribution center's return address. 

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Returns Department. Once your return is fully processed, we will issue you store credit in the form of a HABIT E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

Helpful Hint: HABIT is not responsible for returns until they reach our Returns Department in one Distribution Center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, HABIT will not issue store credit for your returns.

I received my order, but my item is defective, incorrect or missing. What do I do?

We know how frustrating this can be. Rest assured, we want to make every order perfect for our HABIT Fam'!

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact our friendly Customer Care team via the Easy Form within 7 days of delivery.

Please report your item as soon as possible for assessment.

Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. We will work with you to correct the order as quickly as possible so that you can show off your HABIT gear!

It's been over 30 days since I received my order. Can I still return?

HABIT requires items to be returned within 30 days of the delivery date, as stated in our Returns Policy.

Returns received in our worldwide Distribution Centers after 30 days are considered to be “stale” returns.

Alternatively, HABIT reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center. An E-Gift Card will be issued to you by email following our normal returns procedure.

My package is being returned to HABIT, what do I do now?

If your package does not successfully deliver and is sent back to HABIT, it is typically due to insufficient address information.

Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

- The shipping address does not exist

- The shipping address is misspelled

- The shipping address is missing information (i.e. apt/bldg/suite number)

- The carrier is unable to safely deliver the package

- The addressee has moved

- The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable), are critical to ensuring delivery. HABIT does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Collabs

Wanna join our HABIT Fam'?

At HABIT, we're all about designing and developing products that make you feel deliciously sexy, amazingly comfortable and totes guilt free. If you were to ask us for one word that encapsulates our mission, it would be 'service' (and, maybe 'silliness'! ;) ). Our core mission is to provide excellent value to our clients whether through our products or content. We love creating globally-inspired magic and are deeply passionate about partnering with those who feel the same. We are always looking to collab with amazing, unique-minded lovelies from all over the world.

We love working with and getting to know passionate influencers who also want to grow and become the best version of themselves - and, of course, create gorg, valuable content. If selected, we’ll add you to our PR List, give you discounts, or free HABIT samples/products, so you can do you and create those magical videos, images, and product reviews that get you amazing engagement. 

So, Think We're Aligned?

Awesome! Please fill out our Easy Form with the required details on our Collab with Us page, and we'll reach out to you directly if we feel you might be a great fit!

Looking forward to having you join our HABIT Fam' lovely!

Peace, HABIT.

Tech

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Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking here.

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